Customer Service

Contact us

Email [email protected] for any question about an order, a refund, or the site in general. We typically respond within 1–2 business days. If you have an account, you can also use the Contact form once signed in.

Refunds & cancellations

We want you to feel good about every purchase. Here's exactly what to expect for each tier — see full pricing at /pricing.

Instant Strategy Snapshot ($39)
This report is generated automatically within moments of payment. Because it's delivered instantly, it's non-refundable once generated — except if a technical error prevented delivery entirely, in which case email us and we'll issue a full refund or regenerate it at no charge.

Written Strategic Dossier ($179)
Full refund if you cancel before we begin writing (usually within a few hours of your order). Once work has begun, it's non-refundable, since it reflects a person's time. Dossiers are delivered within 24–48 hours; email us if yours is running late.

Executive Advisory Session ($299)
You can reschedule your session for free with at least 24 hours' notice. Sessions canceled with less than 24 hours' notice, or missed entirely, are non-refundable. Cancel more than 24 hours ahead of your booked time for a full refund.

Monthly Strategy Retainer ($600/mo)
Cancel anytime — email us and we'll stop future billing. Cancellation takes effect at the end of your current billing period; we don't issue partial-month refunds for time already paid for.

Disputes

If something isn't right, please reach out to us directly first — most issues can be resolved quickly by email. We ask that you contact us before filing a chargeback with your bank or card issuer.

What we offer

Jyotesh is a Vedic (sidereal) astrology platform. Alongside our free birth chart, Panchang, and Prashna (horary) calculators, we offer paid strategic-advisory tiers — see Strategy & Advisory pricing for details. All services are informational and not a substitute for professional legal, financial, or investment advice — see our Terms of Service for details.